Frequently Asked Questions
On this page, you will find the most common questions. If you're not able to find an answer, feel free to drop us a message!
Shipping & Shipping Methods
What are the cost of shipping?
Shipping costs depend on the weight and destination of your package. We calculate this per order, which is why we do not use standard rates per country. Your shipping costs will be calculated during check-out.
What shipment method is used?
A large portion of our products is shipped as parcel post, as they do not fit through the mailbox. The items that do fit are sent as a mailbox package with tracking. All our shipments always include a tracking code.
When can I expect my order?
We work with fixed shipping days; Monday, Wednesday and Friday. We may occasionally deviate from this, due to circumstances, for example. However, our aim is always to ship your order within 1 – 3 working days.
The shipment time itself differs per destination. We ship from The Netherlands.
Do you offer free shipping?
No, at this time we do not offer free shipping.
We believe the term ‘free shipping’ is somewhat misleading, as it creates the impression that shipping comes at no cost. However, there are always expenses involved in sending packages. When we ship an order, we pay a fee to the carrier, and naturally, this comes with costs for us. We prefer not to hide these costs within our product prices, which is why we display them transparently in our webshop. This also means that we do not offer free shipping, as, regardless of the order amount or package contents, the delivery of your order is always a paid service.
We do however calculate shipping based on weight, this way we can try to keep the shipping cost per order as fair as possible.
Do you ship worldwide?
We do! Most destinations are already available.
If you do run into trouble when ordering, drop us a message and we we will add your destination.
Orders
Do I need an account to place an order?
No, creating an account is optional. It can be useful, for example, to view your order history or to keep track of the current status of your order. But ordering as a guest is certainly possible.
What information do you need from me for an order?
To process your order, we ask for some information; Your name, address details and e-mail address are the most important to be able to carry out the shipment.
Who can I contact for questions about my order?
You can use the contact form to send us a message with your question. Make sure to provide your order number, that way we can easily assist.
How can I track my order?
You can see whether your order is being processed or has been completed (shipped) within your account page. Once your order has been registered in the shipping process, you will receive an email with the track and trace code to follow the shipment.
I have not received an order confirmation?
Oh no! Please check your spam folder, it might have ended up there. No confirmation found? Please contact us, we're happy to help!
Payment Methods & Payments
In what ways can I pay?
Payment methods differ per country, but most notably we offer payments via Credit Card, PayPal, Apple Pay, Google Pay and Klarna as well as localized partners, such as iDeal, and Bancontact.
I need an invoice for my order, is that possible?
Sure! If you haven't recieved an invoice with your order, just drop us a message!
Nature & Environment
Do you think about the environment?
Absolutely. The earth, nature and animals are very dear to us. First and foremost, we ensure that none of our raw materials or products are tested on animals. Additionally, we strive to source our materials as much as possible within the Netherlands. If that’s not feasible, we prioritize suppliers within Europe.
We make every effort to use recyclable and biodegradable packaging whenever possible. The filling materials we use are also sustainably produced and recyclable. We always aim to ship your order in the most appropriately sized packaging to minimize waste.
Is your packaging material biodegradable?
For the most part, yes. However, not all packaging materials have a biodegradable alternative; for example, shipping boxes. In such cases, we opt for recycled cardboard. Our bubble wrap is also made primarily from recycled materials. For the packing peanuts inside the boxes, we prefer water-soluble starch-based options. If that’s not possible, we use biodegradable packing peanuts, both of which can be recognized by their green color.
You may occasionally find white packing peanuts in your order. These are often not biodegradable, but we have received them ourselves in deliveries of raw materials or supplies. Rather than discarding them, we choose to reuse them in our own shipments to reduce waste.
About our Orgonites
Are your orgonites handmade?
Absolutely! Our orgonites are handmade by Melissa and Anthony. On the product pages of the orgonites we mention who made the specific orgonite.
What is orgonite?
The effects of Orgonite are constant and continuous. It transforms negative energy and thoughts into positive expressions, offering protection against harmful radiation from sources like routers, computers, and phones. Orgonite helps cleanse and balance your chakras and aura, supports restful sleep, and can reduce nightmares. It also amplifies the energy of the embedded crystals, purifies the atmosphere, and can energetically charge water.
Additionally, Orgonite aids in awakening and developing your spiritual path while providing a shield against overwhelming stimuli, making it especially beneficial for highly sensitive people (HSPs). It can help you discover your true self and support you on your soul’s journey. Like crystals, Orgonite often calls to you, drawing your attention when the time is right.
Do I need to cleanse an Orgonite?
You do not need to clean or charge an orgonite, as is the case with crystals. The orgonite itself takes care of recharging. You can of course occasionally wipe the orgonite with a cloth to make it clean and dust-free again.
How does my Orgonite stay beautiful?
We advise not to place your orgonite in (bright) sunlight, as this could eventually cause discoloration. This does not affect the operation, but it does affect the appearance. It is also wise to be careful with warm or hot objects and not to place them on or against the orgonite.